FAQs
    Top questions
  • chevron_rightWhat happened to my order?

    After you place your order, we send it directly to the restaurant, which starts preparing it immediately.

    Our restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.

    If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

  • Order food
  • chevron_right How to order online at Delicio ?

    1. Let us know where you are: enter your location so that we can show you which restaurants deliver to you. (Currently we are operational at Thrissur town only, we are working very hard to reach out you all over Kerala)

    2. Choose what you would like: pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type, and dish name or by keyword.

    3. Checkout: enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.

    Now sit back, relax, and we’ll get your food delivered to your doorstep.

  • chevron_right You don’t have to create an account to place an order!

    Creating an account is not mandatory. You can order just after verifying your mobile number through otp. We make sure that ordering food online at delicio is quick and fuss-free. After placing your order, you will have the option of creating an account.

  • chevron_right How long does it take for my order to get delivered?

    Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.

    You can see the estimated delivery status for each restaurant in your area on our website. After placing an order.

  • chevron_right How can i pay for my order?

    All our restaurants accept cash on delivery. In addition, there are various online payment methods available. You can check which payment methods are accepted at each restaurant by going to the ‘Info’ tab on the restaurant’s page.

  • chevron_right Pay on Delivery

    Select ‘Pay on Delivery’ on the checkout page and pay the driver at your doorstep when you receive your order.

  • chevron_right Credit/Debit Card

    Select ‘Credit/Debit Card’ on the checkout page. After placing your order you will be redirected to the secure payment page of our payment partner, where you can follow the instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.

  • chevron_right Online Banking

    Select ‘Online Banking’ and your bank on the checkout page. After placing your order you will be redirected to the secure payment page of our payment partner, where you can follow the instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.

  • chevron_right Why is ordering online better than ordering by phone?

    Online ordering at Delicio provides several advantages over telephone ordering.

    1. Discover: We offer a huge choice of restaurants, and we have their menus online so you don’t have to collect menus for individual restaurants or stick to just one of them. Every day you can discover new restaurants and new tastes.

    2. Take your time: You have as much time as you need to decide what to eat today, instead of listening to someone read out the entire menu to you and making a decision on the spot.

    3. Know what you’re getting: We help you make the right choice by providing customer reviews and ratings.

    4. Convenient payment: If you order at Delicio.in online banking or your credit/debit card.

    5. You can view details of all your past orders and easily re-order.

  • How it works
  • chevron_right What is Delicio?

    Delicio.in is a convenient online food ordering website that connects users with local restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price.

    At delicio.in, we believe ordering food online should be fuss-free, fast and definitely fun. With just a few clicks you can order from a wide variety of delicious cuisines online.

  • My Account
  • chevron_right I don’t remember my password

    You have already created an account but you can't remember your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?’. Enter your registered mobile Number and we will send you an OTP to reset the password.

  • chevron_right What are the advantages of an account at delicio.in?

    You are not obliged to create an account, but it is very handy.

    There are definitely a few advantages of creating an account:

    1. Your previous delivery addresses will be saved so that you don't have to enter them all over again on your next order.

    2. You can track previous orders.

    3. You can quickly make re-orders.

    There are many more advantages... register with us and discover them!